Where is the train ticket online shopping response to failure: 12306 face appeared yesterday, Zhao people reflect a piece of their own journey of troubles to the Beijing morning post. Ms. Zhao said, his last month from where the online ordering a train ticket, and by courier got the paper tickets before starting the trip but forget to carry, Ms. Zhao to re submit the report of loss through the station, but the train station staff did not find her ticket information. In this regard, where the network said it was delayed due to the railway system, and promised to refund passengers. The Ministry of Railways 12306 staff denied the network where the argument, and prompted the public to choose the official way ticket. Where to drive 15 minutes before the information can not be found in the train station staff to help me find a lot of times, did not find the ticket information. At that time, less than 15 minutes away from the car, it is too anxious." Zhao told the Beijing morning news reporter, on the eve of the holiday itself from where online ordering a ticket from Shandong to Zaozhuang Hangzhou sleeper train ticket, because where the network promises can buy lower berth ticket, so Zhao specially according to the website price higher than the price of nearly 40 yuan of price paid by courier and got the real name the certification before departure paper tickets (see above). But in front of the car that forget to carry, Ms. Zhao to the platform but the staff report required, repeated query times, have not found Zhao ticket information. Zhao said he was contacted in the past where the network of customer service personnel and ticket agents, but the other did not give an effective proposal, saying that the ticket is lost by the passengers themselves, Ms. Zhao need to bear their own responsibility. "It was really worried unbearably, if miss the train, so I will be affected after the trip." Finally, Zhao had to choose the first car, after the replacement ticket. The flight attendants told not to sell tickets according to Zhao recalled his car to the conductor and the staff to produce electronic order of their own, but they were also not from the Ministry of Railways systems found Zhao ticket information. "Before I went to bed later online shopping ticket carriage, want to ask the crew to check whether the ticket information, but the flight attendant told me that the tickets did not sell shops." Although in the past few days, Ms. Zhao is also the end of the journey back to Beijing, but she is still very angry about this, "where the network is not a small website, how they are and the third party cooperation, how to get a berth ticket I also do not understand, but they use my information to buy a ticket, but I can not fill the ticket, almost no car, this is really too angry." Where network: the railway system has delay for the matter, where the network customer service center staff said, Zhao Car Buying ticket outlets is due to sale of paper tickets, the system of the registration information to the Ministry of Railways 12306 different systems, synchronization of information need time. 12306 system can only be found online purchase of electronic tickets, the railway system will be delayed, not the staff can not find, but the information is not synchronized. In addition to providing passenger ticket outlets for the city and the specific outlets, there may be a passenger was wrong." The reporter asked why the train was in September 2.相关的主题文章: